Last Updated: June 26, 2026
Welcome to ShopInAccra.com (“ShopInAccra”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website and services.
By accessing or using ShopInAccra.com, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
ShopInAccra.com is an online marketplace that connects buyers with sellers across Ghana.
Data Controller
ShopInAccra.com
Email: privacy@shopinaccra.com
Website: ShopInAccra.com
Business Address:
9 Martey Tsuru Spintex Road, Accra
Telephone:
[Insert Phone Number]
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Shipping address
- Billing address
- Date of birth (where applicable)
- Business name (for vendors)
- National ID (where legally required)
Account Information
- Username
- Password (stored in encrypted form)
- Account preferences
Payment Information
We do not store your debit or credit card information.
Payments are processed securely by trusted third-party payment providers.
We may receive:
- Payment confirmation
- Transaction reference
- Payment status
Order Information
We collect:
- Products ordered
- Order history
- Delivery details
- Refund requests
- Customer support communications
Technical Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language settings
- Date and time of access
- Pages visited
- Referral source
3. Cookies
We use cookies to:
- Keep you logged in
- Remember your shopping cart
- Improve website performance
- Understand website usage
- Personalize your experience
You can disable cookies in your browser, although some features may no longer work correctly.
4. How We Use Your Information
We use your information to:
- Create your account
- Process orders
- Deliver products
- Verify your identity
- Process payments
- Communicate order updates
- Provide customer support
- Prevent fraud
- Improve our services
- Personalize product recommendations
- Send promotional emails (with your consent)
- Comply with legal obligations
5. Marketing Communications
With your consent, we may send:
- Promotions
- Discounts
- Product updates
- Newsletters
- Special offers
You may unsubscribe at any time using the unsubscribe link or by contacting us.
6. Legal Basis for Processing
Where applicable, we process personal information because:
- It is necessary to fulfill your order.
- You have given consent.
- It is necessary to comply with legal obligations.
- It is necessary for our legitimate business interests, provided your rights are not overridden. (DataGuidance)
7. Sharing Your Information
We do not sell your personal information.
We may share information with:
Delivery Partners
To deliver your purchases.
Payment Providers
To process payments securely.
Vendors
When you purchase from marketplace sellers, we share only the information necessary for them to fulfill your order.
Technology Providers
Hosting providers
Cloud services
Email providers
Analytics providers
Government Authorities
Where required by law.
8. Data Security
We take reasonable technical and organizational measures to protect your information, including:
- SSL encryption
- Secure servers
- Password encryption
- Access controls
- Firewall protection
- Regular software updates
- Fraud monitoring
Although we work hard to protect your data, no system can guarantee absolute security.
9. Data Retention
We retain your information only as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Prevent fraud
After this period, your information is securely deleted or anonymized.
10. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to certain processing
- Withdraw consent
- Request a copy of your information
- Lodge a complaint with the appropriate data protection authority
11. Children’s Privacy
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors without appropriate consent.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Please review their privacy policies before providing personal information.
13. International Data Transfers
Your information may be processed or stored outside Ghana where our service providers operate.
We take appropriate measures to ensure your information remains protected.
14. Vendor Privacy
If you register as a vendor, we may collect additional information including:
- Business registration details
- Tax information
- Bank account details
- Store information
- Identity verification documents
This information is used solely for operating the marketplace and complying with legal obligations.
15. Fraud Prevention
To protect our customers and sellers, we may use automated systems to detect:
- Fraudulent transactions
- Fake accounts
- Suspicious login attempts
- Abuse of promotions
- Payment fraud
Accounts involved in suspicious activities may be suspended while investigations are conducted.
16. Your Account
You may:
- Update your profile
- Change your password
- View your order history
- Delete your account (subject to legal and accounting requirements)
17. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately after publication on this page.
Where required by law, we will notify users of significant changes.
18. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.
Customer Support
Website
ShopInAccra.com
Address
info@shopinaccra.com